General Questions

Q: What services does Mary Lou’s Homecare provide?

A: We offer comprehensive in-home care services, including skilled nursing, personal care assistance, companionship, meal preparation, light housekeeping, and mobility support to help individuals maintain their independence and quality of life at home.

Q: Who do you provide care for?
A: We provide care for seniors, individuals with disabilities, those recovering from illness or surgery, and anyone in need of personalized in-home support.

Q: What areas do you serve?
A: We proudly serve Chisago, Anoka, and Washington counties in Minnesota.

Payment & Insurance

Q: Do you accept Medicaid, Medicare, or private health insurance?
A: No, we do not accept Medicaid, Medicare, or traditional private health insurance.

Q: What payment options do you accept?
A: We accept Long-Term Care Insurance and private pay.

Q: How does Long-Term Care Insurance work for homecare services?
A: If you have Long-Term Care Insurance, we can assist in verifying your coverage and submitting claims for reimbursement. Every policy is different, so we recommend checking with your provider to understand your benefits.

Q: Do you offer payment plans?
A: Yes, we offer flexible private pay options to help make homecare services more accessible. Please contact us for details.

Care & Scheduling

Q: How do I know if my loved one needs homecare?
A: If your loved one is struggling with daily tasks, mobility, medication management, or social isolation, homecare can provide the support they need to stay safe and comfortable at home. We offer a free consultation to help determine the right level of care.

Q: How do I get started with homecare services?
A: Simply call us at (612) 217-1077 or fill out our online inquiry form. We’ll schedule a free in-home consultation to discuss your needs and create a personalized care plan.

Q: How soon can services begin?
A: Once an assessment is completed and payment arrangements are finalized, care can typically begin within a few days.

Q: Can I change the care plan or schedule later?
A: Yes! Our care plans are flexible and can be adjusted as needs change.

Caregivers & Quality of Care

Q: Who are your caregivers?
A: Our caregivers are highly trained professionals, including Registered Nurses (RNs) and certified Home Health Aides (HHAs). They undergo background checks, training, and ongoing supervision to ensure the highest quality care.

Q: Will we have the same caregiver every visit?
A: We strive to provide consistent caregivers for each client, as we believe familiarity enhances care quality and comfort. However, there may be times when a different caregiver is assigned based on scheduling.

Q: What if my caregiver is unavailable or sick?
A: If your assigned caregiver is unavailable, we will arrange for a qualified replacement to ensure uninterrupted care.

Q: Can caregivers administer medications?
A: Caregivers can remind clients to take medications but cannot administer them unless they are a licensed nurse (RN).

📞 Have more questions? Call us at (612) 217-1077 or email us at info@maryloushomecare.com.